Common Questions about Solutions EAP Services:

What is an EAP?
An EAP, or Employee Assistance Program, like Solutions, is a workplace benefit that offers professional assistance to employees and their family members when personal or work-related problems become too difficult to manage alone.
What size and type of companies do you work with?
Companies with 25 or more employees.
Who can use EAP?
Typically, all employees of companies who have contracted Solutions EAP services and members of their household are eligible to use EAP services.
Will my employer know if I use your services?
No. When you seek help from Solutions, your sessions and all records are kept completely confidential.
What kind of problems can an EAP help with?
Employee assistance programs cover a wide range of services and address a wide range of issues, from mental health to financial help. Examples include, but are not limited to: • substance abuse • occupational stress • emotional distress • grief counseling • life events (i.e., pandemics, births, accidents, deaths, divorce) • health care anxieties • financial issues • legal concerns • family/personal relationship problems • work relationship issues
What is the cost for using EAP?
For employees: There is no cost to the employee or their family member for accessing Solutions EAP services. The employer pays for the service and there are a set number of sessions covered. If your issue cannot be resolved in the number of sessions your plan provides, you can switch to private counseling sessions or be referred to an appropriate provider. For companies: EAP services are billed based on the number of employees. Some companies choose a combination of free and small fee sessions.
Is EAP available after business hours?
We are open until 6 pm on Monday – Thursday, and a therapist is always on call after hours.
Do you offer video or phone sessions?
Yes, we offer both. If you’re unable to make it to a session in person, phone or video sessions are available.

Common Questions about Solutions Counseling Services:

Do I need a referral?
There is no need for a referral. You may call our office directly to schedule an appointment.
What’s the difference between counseling, therapy and psychotherapy?
Not much! These are basically just different words for the same thing. We use these words interchangeably to describe the process of working through what stands between you and your potential.
How long is an appointment?
A standard individual session is typically 45 – 50 minutes long.
Do you take insurance?
We accept most major insurance plans. Please call our office to verify if your plan is accepted.
How often do I need to come in?
The frequency of therapy depends on the situation. You and your therapist will determine how often you will meet.
How long will I be in therapy?
That’s something you’ll determine with your therapist, based on how long would be most beneficial and helpful to you. Most people begin to feel better within six sessions.
Do you offer video or phone sessions?
Yes, we offer both. If you’re unable to make it to a session in person, phone or video sessions are available.
What is your cancellation policy?
In order to avoid incurring a fee, we require 24-hour notice to cancel an appointment.